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Latest Blog Posts

How Group Chat Improves Real-Time Collaboration in the Workplace
INSIGHTS

How Group Chat Improves Real-Time Collaboration in the Workplace

The traditional 9-to-5 office setup is gradually giving way to more flexible arrangements, with...

Luis Gomez

Luis Gomez

5/5/2025

INSIGHTS Articles

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INSIGHTS

Why Measuring Customer Experience is Essential for Long-Term Success

What sets companies apart is the experience they provide to their customers. This experience—how customers feel...

Luis GomezLuis GomezApr 23, 2025
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INSIGHTS

Chat vs. Email: Which Is More Effective for E-commerce Customer Engagement?

Gone are the days when a simple "Contact Us" page with a form was enough to satisfy customer expectations. Today's online shoppers...

Luis GomezLuis GomezApr 16, 2025
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INSIGHTS

How Much Does It Cost to Build a Messaging App in 2025? A Complete Breakdown

Today, messaging apps have become an integral part of our daily routines. Whether for personal or business interactions or customer support...

Luis GomezLuis GomezMar 25, 2025
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INSIGHTS

5 Social Media Business Models That Work [Examples Included]

In just a little over a decade, social media has revolutionized not only how we connect with each other but also how businesses market their products and services.

Luis GomezLuis GomezMar 13, 2025
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INSIGHTS

Cloud Deployment vs. On-Premise: Pros and Cons You Need to Know

When it comes to deploying and managing communication infrastructure, businesses today face a crucial decision: should they rely on on-premises solutions for full control or embrace the cloud for flexibility and scalability?

Luis GomezLuis GomezFeb 26, 2025
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INSIGHTS

How to Improve CSAT Score for Better Customer Retention and Loyalty

In today’s competitive market, customer satisfaction is more than a nice-to-have—it’s essential. A high Customer Satisfaction Score (CSAT) indicates happy customers who return...

Luis GomezLuis GomezFeb 14, 2025